Patient’s FAQ:
Are you accepting New Patients?
We are. You can call either location to set up an appointment to fit your needs. Most appointments will start with an initial exam and x-rays and then a treatment plan may be discussed.
Do you accept children as well?
Absolutely! Some procedures may be referred to a pediatric dentist depending on each child.
What do routine cleaning appointments include?
The average person comes every 6 months for a routine cleaning with our hygienists. Bite wing x-rays are recommended every year with a panoramic x-ray taken every 5 years. During your cleaning appointment you will also receive an exam at least every 11 months, if not every time. Some of these frequencies will be determined by your insurance company, please see your dental benefits for more information.
What insurance plans are you a provider for?
We always recommend patients check with their insurance company to make sure we are on the provider list. In the Crossville office, we only take Blue Cross Blue Shield and Delta Dental.
If I do not have insurance, do you offer any discounts?
We offer a dental savings plan for our office. It is similar to an insurance plan. This includes 2 dental exams, 1 panoramic x-ray (every 5 years), 1 set of bite wing x-rays, fluoride, and 2 dental cleanings per year. Plus additional discounts on cosmetic and preventative services. New patients can enroll at their first visit or existing patients can join the plan when they do not have insurance.
Learn more about our dental savings plan.
How do you support people that are afraid of the dentist?
Our staff cares about you and this fear is not uncommon. As a team, we promise to listen to your concerns, answer your questions, and clearly communicate information about the service that you need. We also have additional options that you can ask our team about.
If I need to go to a specialist, who do you usually refer to?
Oral Surgery: We regularly refer to Dr. Read’s office on Fox Road (865-291-1520) or East Tennessee Oral Surgery which has an office next door to us.
Endodontist: We regularly refer to Dr. Hughart’s office (865-692-2380).
Periodontics: We regularly refer to Dr. Madigan’s office (865-670-7477) or Dr. Sterrett’s office (865-681-8081).
During your office visit, Dr. Martin will discuss your options and refer you to a specialist that he feels will be a good fit for your situation.
Patient Portal
How do I register for the patient portal?
We will need an email address on file to send the link to the patient portal for you to register. The link will expire in 24 hours.
Click the link in the email. To register you will need to enter the responsibility parties date of birth, zip code and then create a password. The information must be the same as we have on file.
In the future, the portal can be accessed by visiting our website and clicking “Patient Portal.” Enter the email address and password you created and login.
Where do I fill out forms for upcoming appointments?
Once you log in you will see a box on the right that is labeled “Your Forms” with a clickable link that says “Go to my forms.”
Troubleshooting errors when logging in:
I entered the information and it says information could not be verified.
Families that come to our office. Try your spouse’s date of birth, he/she may be listed as responsible party in our computers due to insurance and billing. If your child has an appointment, you would use the date of birth of the parent listed as responsible party.
Zip Code: All information has to be the same as in our computer system. For example, if you moved and we do not have a current zip code, you will receive this message.
After trying another adult family members date of birth, if it does not work you may call our office or let us know when you come in for your appointment.
